Effective Date: 04-09-2024

At Al Multaqa Consultancy, we are committed to protecting the privacy and security of our clients, website visitors, and all individuals who interact with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable data protection laws.

1. Information We Collect

1.1 Personal Information
We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, postal address.
• Professional Information: Job title, company name, industry, and any other relevant professional details.
• Communication Information: Messages, inquiries, and other communications sent through our website or directly via email.
• Technical Information: IP address, browser type, operating system, and other technical details when you visit our website.

1.2 Non-Personal Information
We may also collect non-personal information such as anonymized data, website usage statistics, and aggregated demographic information.

2. How We Use Your Information

2.1 Providing Services
We use your personal information to:

• Respond to inquiries and provide information about our services.
• Deliver the services you have requested, including consulting, training, and workshops.
• Manage and process your communications with us.

2.2 Marketing and Communications
With your consent, we may use your personal information to:

• Send you newsletters, updates, and promotional materials.
• Inform you about new services, programs, or events that may be of interest to you.
• Conduct surveys and gather feedback to improve our offerings.

2.3 Website Improvement
We use technical information to:

• Improve the functionality and user experience of our website.
• Analyze website traffic and usage patterns to better understand visitor behavior.
• Detect and prevent fraud or other unauthorized activities.

3. How We Share Your Information

3.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers are obligated to protect your information and use it solely for the purposes we specify.

3.2 Legal Obligations
We may disclose your personal information if required to do so by law or in response to legal processes, such as a court order, subpoena, or government request.

3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner or partner as part of the transaction.

4. How We Protect Your Information

4.1 Security Measures
We implement a variety of security measures to protect your personal information, including:

• Encryption of sensitive data during transmission.
• Secure storage of personal information in protected databases.
• Access controls and authentication procedures to restrict access to your data.

4.2 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

5. Your Rights and Choices

5.1 Access and Correction
You have the right to access, correct, or update your personal information at any time. Please contact us if you wish to exercise these rights.

5.2 Opt-Out
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

5.3 Data Deletion
You have the right to request the deletion of your personal information. Please note that we may need to retain certain information for legal or administrative purposes.

6. Cookies and Tracking Technologies

6.1 Use of Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you interact with our website.

6.2 Managing Cookies
You can control and manage cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

7. International Data Transfers

As Al Multaqa Consultancy operates in multiple countries, your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information is safeguarded.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@almultaqaconsultancy.com
• Phone: +971-561-755749 (UAE) / +966-554-507574 (KSA)